West Cornwall Removals Ltd respects the privacy of our website users and is committed to protecting our customer's privacy when using www.westcornwallremovals.co.uk
Please take the time to read this notice which explains what information we collect about you, how we use it, and your rights.
West Cornwall Removals Ltd
“West Cornwall Removals Ltd”, “we” or “us”) is the data controller of the personal data collected via or in connection with www.westcornwallremovals.co.uk and any associated App (the “Site”).
What personal data do we collect about you?
We collect personal data from you when you provide it to us directly and through your use of the Site. This information may include:
Our servers automatically log some basic information sent by your browser. This can include: the date and time of your request; your web request; IP address (Internet Protocol); browser type; etc.
Information you provide to us when you use our Site. Google, whose analytics we use, does collect information about your visit.
Records of your interactions with us (e.g. if you contact our customer service team, interact with us on social media). If you send an email to us to request information about some aspect of our service and you add your contact details (telephone number, email address, postal address) then we store this information for the purpose of answering your enquiry;
What do we use this personal data for?
Depending on how you use our Site, your interactions with us, and the permissions you give us, the purposes for which we use your personal data include:
- To provide you with a service.
- To manage and respond to any queries or complaints to our customer service team.
- To improve and maintain the Site, and monitor its usage.
- For security purposes, to investigate fraud and where necessary to protect ourselves and third parties.
- To comply with our legal and regulatory obligations.
We rely on the following legal basis, under data protection law, to process your personal data:
- Because the processing is necessary to perform a contract with you, or take steps prior to entering into a contract with you (e.g. where you wish to use our service, we use your personal data to process your service request).
- Because we have obtained your consent (e.g. where you contact us with a query).
- Because we have a legitimate interest in processing the data.
Who do we share this personal data with?
We share customers’ personal data with third parties in the following circumstances:
- With our professional and legal advisors.
- With third parties engaged in fraud prevention and detection.
- With law enforcement or other governmental authorities, e.g. to report a fraud or in response to a lawful request.
- Otherwise where we have your consent or are otherwise legally permitted to do so.
Storage and Retention
Our own servers are based the UK but some of the service providers we work with are based around the world. Consequently, your personal data may be processed in countries outside of Europe, including in countries where you may have fewer legal rights in respect of your data than you do under local law.
We will keep your personal data for as long as we need it for the purposes set out above, and so this period will vary depending on your interactions with us. For example, where you have bought a service from us, we will keep a record of your transaction for the period necessary for invoicing, tax purposes.
We may also keep a record of correspondence with you (for example if you have made a complaint about our service) for as long as is necessary to protect us from a legal claim. Where we no longer have a need to keep your information, we will delete it.
This Site ensures that data is encrypted when leaving the Site. This process involves the converting of information or data into a code to prevent unauthorised access. Encryption methods such as SSL are utilised to protect customer data when in transit to and from this Site over a secure communications channel. Whilst we do everything within our power to ensure that personal data is protected at all times from our Site, we cannot guarantee the security and integrity of the information that has been transmitted to our Site.
You have certain rights in respect of your personal data, including the right to access, portability, correct, and request the erasure of your personal data.
You also have the right to object to your personal data being used for certain purposes, including to send you marketing.
We will comply with any requests to exercise your rights in accordance with applicable law. Please be aware, however, that there are a number of limitations to these rights, and there may be circumstances where we are not able to comply with your request.
To make any requests regarding your personal data, or if you have any questions or concerns regarding your personal data, you should contact us using the details below. You are also entitled to contact your local supervisory authority for data protection.
West Cornwall Removals
This Policy was last updated in August 2018.
What are cookies?
A "cookie" is a simple text file that is stored on your computer, tablet, mobile phone or other mobile device when you visit a website using a browser (e.g. Google Chrome, Internet Explorer, Safari or Firefox).
A cookie is not a program and it will not do anything actively on your computer. A cookie will not identify you personally.
There are different types of cookies:
are deleted shortly after you close down your browser
stay on your device until you delete them from your cache or they expire. These cookies are to help your browsing experience by enabling us to remember your preferences when you return to visit our website. This allows us to treat you as an individual.
First party cookies
are ones set by our website
Third party cookies
can be set by Google, YouTube, AddThis, Amazon, etc.
First Party Cookies
The first time you request an .asp file within a given application, ASP generates a SessionID. A number produced by a complex algorithm, the SessionID uniquely identifies your session. At the beginning of a new session, the server stores the Session ID in your Web browser as a cookie.
The SessionID cookie is similar to a locker key in that, as the user interacts with an application during a session, ASP can store information for the user in a "locker" on the server. The user's SessionID cookie, transmitted in the HTTP request header, enables access to this information in the way that a locker key enables access to a locker's contents. Each time that ASP receives a request for a page, it checks the HTTP request header for a SessionID cookie.
After storing the SessionID cookie in the user's browser, ASP reuses the same cookie to track the session, even if the user requests another .asp file, or requests an .asp file running in other application. Likewise, if the user deliberately abandons or lets the session timeout, and then proceeds to request another .asp file, ASP begins a new session using the same cookie. The only time a user receives a new SessionID cookie is when the server administrator restarts the server, thus clearing the SessionID settings stored in memory, or the user restarts the Web browser.
By reusing the SessionID cookie, ASP minimizes the number of cookies sent to the browser.
Third Party Cookies
This cookie name is asssociated with Google Universal Analytics - which is a significant update to Google's more commonly used analytics service. This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports. By default it is set to expire after 2 years, although this is customisable by website owners.
The main purpose of this cookie is: Performance
This cookie name is asssociated with Google Universal Analytics. It appears to store and update a unique value for each page visited.
The main purpose of this cookie is: Performance
Our cookies help to give you a better online experience as you navigate our website and use our searches. They also track website performance so we can analyse page traffic. We only use this information for statistical analysis purposes.
If you choose to delete cookies we will not remember things about your preferences and you will be treated as a first-time visitor every time you use our website.
You have the choice to accept or decline cookies. Most web browsers will automatically accept cookies, but you can usually change your browser setting to decline cookies if you prefer. This may prevent you from getting the best experience from the website.
Session id cookies stored on our server
Third party cookies
A browser cookie is only tracked within the specific browser, so if you open a different browser and completes an action, it will not be tracked.
We use use Google Analytics to analyse the use of our website and how it is accessed. Google Analytics generates statistical and other information about our website use by means of cookies informing us which pages are viewed most, which gives us valuable information to help improve our website.
Links to third party websites
Our website contains links to other websites of interest. When you use these links to leave our site, please note that we do not have any control over those other websites and cannot be held responsible for the protection and privacy of any information which you provide whilst visiting those sites.
Third party websites are not governed by this privacy statement. You should check the privacy statement of any linked websites you choose to visit.